Delivering Omnichannel from Online to Pickup
The guest ordering journey has more ordering and decision points than ever before. In this webinar, QSR experts will discuss the different parts of the customer decision pathway — drive thru, curbside, indoor, outdoor, mobile — and the platform that is the central point of truth in supporting an omni-channel menu strategy.
In this webinar, panelists Manolo Almagro and Ben Gauthier from Q Division join Cory Kiesel from STRATACACHE to discuss:
- Defining an omni-channel menu strategy and management across multiple devices
- Digital menu boards as a marketing platform and vehicle to deliver on your menu strategy
- Evolution of menu boards and best practices to optimize menu board content
- Focusing on successful customer experience, loyalty
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